It's always good to be familiar with the reputation of any travel information company you're dealing with. To find out more about a company most travel information websites have an ABOUT US section which will tell a little about the organization. Government agencies also monitor the activities of travel information companies to ensure that the goods and services they provide are acceptable to consumers.
When you decide to purchase travel information online check out the CONTACT US section of the travel information website to ensure that you can actually contact them by phone, fax or email. Reputable firms will most certainly carry this information.
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